What is our Refund Policy?

Refund Policy

1.1 Complaints should be notified to Us within 24 hours of redelivery of any Item if you believe that We are in breach of our obligations under these Terms.

1.2 In the unlikely event of loss or damage to an item, WashyWash will pay compensation as follows: If it is a standard EcoClean (Dryclean) or ironing item then we will pay 10 times the service cost regardless of brand, price or condition of the Item.

1.3 We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or resale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1.4 We will not be responsible for any loss or damage (including, without limitation) any color loss, shrinkage or other damage, resulting from the following:

1.4.1 failure to notify us of any special requirements or instructions for cleaning the Item;

1.4.2 the fact that the Item has no label indicating cleaning instructions;

1.4.3 any existing damage to the Item at the time of collection;

1.4.4 any extraneous objects left in or on the Item, including but not limited to: coins, buttons, jewelry, cufflinks, collar stiffeners, pens or tie clips

1.4.5 and extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags

1.4.6 our acceptance of Items which we agree to provide the Services for under paragraph 8.3 of the Terms and conditions;

1.4.7 our redelivery agreement under paragraph 7.3 of the Terms and conditions;

12.4.8 our disposal of Items under paragraph 7.4 of the Terms and conditions;

1.5 We do not exclude or limit in any way Our liability for:

1.5.1 death or personal injury caused by negligence;

1.5.2 fraud or fraudulent misrepresentation;

1.5.3 defective products

1.6 We will not be liable for any consequential loss.

1.7 We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/embellishments/etc.).

1.8 WashyWash uses a barcode tagging system, By placing an order with WashyWash, you agree that you item(s) may be tagged in this manner. WashyWash will always look to position these as inconspicuously as possible. Customers can remove these tags by choice, and WashyWash cannot accept liability for any damage caused by removal by the customer or a third party. Please contact support@washywash.com for support.

1.9 In the event we issue compensation for damage caused to an item(s) in our care, be it monetary or a replacement, WashyWash reserves the right to retain permanent ownership of damaged item(s).

1.10 For furniture and car detailing service, Some stains are difficult to treat and while every effort is made to treat all stains, we can’t guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed.

1.11 The appointment given will be at intervals plus or minus half an hour.

1.12 You'll be informed if there is any change in the appointment at least two hours beforehand.

1.13 The furniture might still be wet after we finish at least two hours.

1.14 In the unlikely event of loss or damage to an item, WashyWash will pay compensation as follows: If it is a standard Furniture cleaning, carpet, car detailing or housekeeping services then we will pay 10 times the service cost regardless of brand, price or condition of the Item.